An industry connection mentioned that they use the UK Rail Bot during a call this week. If you commute in the UK I highly recommend giving it a try
Engagement throughout the customer journey in the worlds most popular messaging apps and SMS
With an estimated 4 billion accounts and 2 billion users, messaging apps offer companies unrivaled opportunities when compared to outdated forms of communication. (the opportunity)
Consumers now expect the ability to either answer their own questions or to be able to communicate with your company as easily as they communicate with their friends and families. And when it comes to content, consumers no longer expect you to determine what, when, and how they hear from you – email inboxes are a tad full these days. (consumer pain points)
Here at conv.rs, whether through 2 click software trial and webinar registrations, real-time agent translated chats, or delivering personalized content, we ensure that you are ready to truly leverage what messaging and chat has to offer. (the conv.rs solution)
Industry Specific & Custom Bot Automation
Pre-built industry-specific solutions such as 2 click software or webinar signups through to integrating into your internal platforms.
A centralized agent inbox and chat functionality, with real-time translations, qualification data, CRM integrations and social media lookup, enable holistic customer profiling.
Delivery Preference & Push Messaging
Users determine what, when and how content is delivered to them. From financial instrument price alerts, daily updates or account specific notifications. It's time to turn off the fire hose.
Compliance and Record Keeping
From platform rule adherence (an underappreciated corporate risk) through to centralized record keeping, regulatory and GDPR compliance.
Use WhatsApp, Messenger, Telegram, WeChat, SMS and MMS to convert more business quicker.
With the constant introduction of new messaging apps, the stress and complexity of managing them will continue to increase. Let us deal with the pipework while you deal with the conversation and engagement.
Ready to communicate smarter?
Let us show you have we can help you communicate how your customers expect you to do so.
We were looking to upscale our Livechat and choosing CONVRS has more than delivered. In a time when customer experience really counts, this solution has enabled us to really step it up. We have learned that there are no limits to what CONVRS can deliver. We have been able to explore our customer communication in a way that would not have been possible with our previous solution. Most importantly we have seen an immediate positive reaction from our clients. We look forward to a long partnership where ‘It cannot be done’ is not part of the conversation.
“As younger generations begin trading, it is important that brokers don’t communicate with them in traditional ‘old school’ ways of phone calls and emails, but in the ways, they find most accessible – this will accelerate global business opportunities for brokers, and I believe is one of the biggest technology innovations we have seen for MetaTrader brokers in recent times.” Tom Higgins, CEO of Gold-i
As a customer experience manager and marketer, the CONVRS platform has been a godsend in terms of increasing customer engagement and upping the customer experience in general. Customers expect help when they want it and how they want it, and communication via the social channels provides a much more efficient service, while also allowing more intimate customer relationships to form. The UI itself provides a clear and simple interface for support agents to provide quick chat support, while the back end offers useful integrations with internal systems, aimed at streamlining the customer journey. The team is always on hand to help with set up, troubleshoot any issues, and are always open to feedback suggestions. It’s a pleasure to recommend CONVRS to any business serious about their customers.
“We are very pleased to have partnered with convrs and thus, be able to offer a new vehicle to our existing clients. We totally believe in the importance of messaging and social media and are delighted to be able to offer this new service.” Setxi Fernánez, CEO at FXStreet
News & Blog
Forget about acronyms and just focus on the customer. I was having a catch up call today with a friend from the original CMC Markets team and as I am
Take a moment to digest the title: "Thanks for Liking our page. Now please pick up the phone and call us." Yes. It's 2019 and brokers, healthcare
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