A truly all in one message solution
From end-user messaging app selection, personalized preference setting, integrated flow, and chatbot builder together with omnichannel agent chat and enterprise-level middleware API, the conv.rs platform is unlike any other solution presently available.
Not reliant on 3rd party connections, but a cohesive single stack communication solution, the conv.rs infrastructure enables the design and implementation of bespoke conversational solutions that meet both your business and customer needs.
With the ability to integrate directly into both proprietary and 3rd party standalone, or SAAS solutions, you can fully utilize the efficiencies and opportunities that messaging has to offer beyond simple customer service chats.
Whether it is the ability to sign up for software trial, webinars or fully complete applications forms within the messaging app of your users choice, the conv.rs offering enables you to offer a truly differentiated and streamlined conversational experience that would otherwise be either unachievable or cost-effective with other off the shelf or bespoke builds.
A "design and build once" "deploy to many" solution
Unlike alternative solutions, you now no longer need to use a separate solution for building chatbots for each messaging platform and then separate independent applications for agent chat and centralized record-keeping and compliance.
For example, a financial institution with customers in North America, Europe, China, and South East Asia can now use the conv.rs solution to build a single comprehensive chatbot flow and then simultaneously deploy it on the various messaging apps that their customers use in each and individual region. With the ability to modify, update and then record all interactions on one platform provides and an experienced unrivaled by another solution.
Note: Please contact us for the most up to date connectivity list.
SAAS or self-hosting options
Offered as either a SAAS service hosted on AWS (other cloud hosting options such as Azure upon request) or on a self-hosted basis, conv.rs partners are assured of an infrastructure that meets the most demanding of requirements.
For institutions seeking to self-host the following list provide a general overview of the platform's characteristics (note: precise and individual requirements can be normally accommodated upon request):
-all data is owned by the customer with complete transparency of how and where data is stored
-conv.rs has no access to data or underlying servers
-customer is responsible for securing servers and databases
-customer can apply their corporate policies
-customer owns the connection point to the messaging platform
-the solution is easy to install, configure and update