No more lost opportunities
Serving multiple languages across different parts of the world would sometimes mean having dedicated native language speakers in your team. However, it should be no problem even if they’re offline because other agents can opt for the built-in real-time chat translation tool in their inboxes to chat with prospects. No more lost opportunities because of language barriers.
Faster engagement turn around, reduced frustration
Conversations are easier without language barriers. Help your agents handle multilingual conversations quickly and conveniently by avoiding unnecessary delays due to copying and pasting into online translators.
With the real-time translation built-in to the platform, chats in a different language become understandable. Agents can manage the chat in an efficient manner as they would any other conversation.