Enable Omnichannel Live Chat via Popular Messaging Apps

What is Omnichannel Live Chat?

Omnichannel Live Chat provides customers with direct access to your business via chat across a variety of messaging channels such as messaging apps, web chat, and SMS. This simplifies customer communication, boosting convenience and enhancing the overall customer experience.

1Multiple Messaging Channels

Offer your customers the freedom to engage through their preferred messaging apps. Whether it's WhatsApp, Facebook Messenger, or others, Omnichannel Live Chat ensures your business is reachable on diverse platforms.

2Website Chat Widget

Integrate a user-friendly chat widget on your website, showcasing your preferred messaging channels. Visitors can initiate conversations using the platform they are most comfortable with, creating a hassle-free communication experience.

3Message Management

Centralize and streamline your customer conversations through the Convrs Platform. Manage interactions efficiently, regardless of the messaging app, ensuring a cohesive and organized approach to customer communication.

Cater to customer preferences by enabling omnichannel messaging on your website

Enhance customer engagement and convenience by providing multiple communication channels through a live chat widget on your website. Let your potential and existing customers easily reach you via their preferred messaging channels, including popular messaging apps, web chat, and SMS.

As the user base of messaging apps continues to grow, consumers are increasingly relying on these platforms to connect with businesses and brands. By embracing omnichannel live chat and instant messaging, you can tap into this trend and offer a seamless communication experience for your customers!

Allowing customers to choose their preferred messaging channels not only improves accessibility but also demonstrates your commitment to meeting their communication preferences. With a live chat widget, you can establish a direct line of communication, enabling real-time conversations and providing prompt assistance.

convrs offer multiple channels for your webchat

Simplify message management with a centralized omnichannel inbox

Wondering how to juggle multiple messaging channels and keep your communications organized? Don't worry, we've got you covered!

With the Convrs Omnichannel Inbox, you can effortlessly manage conversations from manage conversations from your Omnichannel Live Chat widget featuring your messaging channels, including messaging apps, web chat, and SMS, all in one convenient place. No more hopping between different apps or platforms to stay on top of customer inquiries.

Experience the simplicity and efficiency of a centralized inbox. Our unified inbox brings all your conversations together, providing a seamless and streamlined experience. Easily access and respond to messages, no matter which channel they come from. Stay organized, save time, and provide prompt support to your customers.

convrs omnichannel connect all messaging-channels

Streamline your workflow with custom AI chatbots for your messaging channels

Utilize the power of automation and streamline your operations by deploying custom AI chatbots for the messaging channels you offer on your website's Omnichannel Live Chat widget. With Convrs, you have the flexibility to tailor chatbot interactions to match your specific business goals and needs.

Efficiently address frequently asked questions, optimize resource allocation by automating routine tasks, and enable self-service options for your customers. Our customizable chatbots can handle various processes, from capturing, sorting, and tagging customer information to providing instant support and guidance.

By implementing customized AI chatbots, you can enhance customer service efficiency, reduce response times, and lower operational costs across your business units. Let these smart chatbots handle repetitive processes, allowing your team to focus on more complex customer inquiries and value-added tasks.

Creating AI chatbots for smart automation

Turn website visitors into customers

With Convrs, conversations don’t just stop on your website. You can seamlessly continue engaging with website visitors beyond it and transform them into loyal customers.

Convert visitors into customers
Effortlessly transition website visitors into active customers by providing a convenient channel for instant communication. Enable real-time interactions, answer queries, and guide them through the conversion process, fostering a higher conversion rate.

Enhance customer experience
Offer a seamless and integrated experience by allowing visitors to engage with your brand on their preferred messaging apps, transcending the limitations of the website. Provide personalized assistance, build connections, and elevate the overall customer experience.

Engage in rich conversations with multimedia file support via omnichannel live chat and messaging

Share and receive voice notes, photos, videos, documents, and more, providing a comprehensive and interactive communication experience, with omnichannel messaging via messaging apps and web chat. Whether you're in marketing, sales, or customer support, the benefits of multimedia support are substantial:

Marketing and sales enhancement
Enrich product discussions with multimedia content. Share high-quality images, videos showcasing product features, or downloadable brochures directly in the chat. This immersive experience boosts product understanding and encourages purchasing decisions.

Customer support excellence
Share visual guides, instructional videos, or relevant documents to assist customers effectively. The ability to send and receive images or screenshots aids in troubleshooting, ensuring quicker problem resolution.

Personalized engagement
Send personalized audio messages or voice notes to add a human touch to interactions. This not only enhances the customer experience but also allows for more nuanced communication, fostering a stronger connection.

Engage in rich conversations with multimedia file support via omnichannel live chat and messaging

Get started with Omnichannel Live Chat in no time

How it works

1Choose your messaging channels

Select the messaging channels you wish to integrate into your Omnichannel Live Chat web widget. Pick from a range of options that best suit your business and connect with your customers.

2Set up by Team Convrs

Sit back and relax as our team takes care of the setup process. We'll configure your preferred messaging channels and customize AI chatbot flows according to your requirements as needed.

3Omnichannel Live Chat launch

Once the setup is complete, we'll provide you with access to the Convrs dashboard and the Omnichannel Live Chat web widget will then be deployed to your website, enabling seamless communication with your customers.