Record-keeping of conversations in all channels, including popular messaging apps, such as WhatsApp, Telegram, and Messenger, via strict access control, will be an ever-increasing risk factor for all companies. Arguably one of the most under-appreciated risks a business can face.
Simply having a designated individual manning several individual inboxes, answering questions, and following up on what they see as an acceptable time frame is actually not acceptable.
No more personal devices
An alternative to unrecorded client-agent conversations on personal devices, the Conv.rs solution enables compliance departments to control both access and record maintenance.
Enforce access control to specific individuals or teams and provide a consolidated inbox but with multi-user access and centralized recording keeping.
Agent chat history
All agent conversations and activities are recorded even when using an individual device.
User chat history
Whether for GDPR compliance or industry-specific regulatory requirements, full correspondence with clients and agents is recorded and accessible even if the agent is no longer with the company.
Integrations & Single Source Of Truth (SSOT)
With an ever-increasing number of channels and messaging apps, the Conv.rs solution offers a robust and fully customizable consolidated record-keeping solution. Whether establishing a single source of truth or determining server infrastructure location, a bespoke deployment is easily achievable without requiring the deployment of internal development resources.