Head of Sales UK, EU, LatAm
It was crucial to develop our first communication with our customers. Especially with the more millennial customers, which we have found to be more responsive among the 20-35 age group. Communication through instant messaging channels helps us to commercially improve our conversions and improves our relationship with our customers as well as a greater engagement with the brand by having a trusted person on the other side with whom you can communicate on a daily basis. Without a doubt, Convr.rs has created value in our sales and conversion channel.
Head of Customer Support
As a customer experience manager and marketer, the Conv.rs platform has been a godsend in terms of increasing customer engagement and upping the customer experience in general.
Customers expect help when they want it and how they want it, and communication via the social channels provides a much more efficient service, while also allowing more intimate customer relationships to form.
The UI itself provides a clear and simple interface for support agents to provide quick chat support, while the back end offers useful integrations with internal systems, aimed at streamlining the customer journey.
The team is always on hand to help with set up, troubleshoot any issues, and are always open to feedback suggestions. It’s a pleasure to recommend Conv.rs to any business serious about their customers.
Setxi Fernánez, CEO
We are very pleased to have partnered with Conv.rs and thus, be able to offer a new vehicle to our existing clients. We totally believe in the importance of messaging and social media and are delighted to be able to offer this new service.
Tom Higgins, CEO
As younger generations begin trading, it is important that brokers don’t communicate with them in traditional ‘old school’ ways of phone calls and emails, but in the ways, they find most accessible – this will accelerate global business opportunities for brokers, and I believe is one of the biggest technology innovations we have seen for MetaTrader brokers in recent times.
Global Sales Director
How have your customers responded with your business using Conv.rs?
It’s given us a more diversified selection of ways clients can communicate with us and vice versa. So we can reach people who were previously difficult to reach or unwilling to engage via phone and email. Likewise what suits the customer is now a reality and often a first step to a better relationship with us, the broker, especially when they instigate contact with us.
What has surprised you most about your experience with Conv.rs?
The first-rate and super fast responsive service we get from Conv.rs on an ongoing basis. Not only was set up easy, but maintenance is too, making it easy for our staff to use the software and improve their KPIs.
Head of Global Support
We were looking to upscale our Livechat and choosing Conv.rs has more than delivered. In a time when customer experience really counts, this solution has enabled us to really step it up. We have learned that there are no limits to what Conv.rs can deliver. We have been able to explore our customer communication in a way that would not have been possible with our previous solution. Most importantly we have seen an immediate positive reaction from our clients. We look forward to a long partnership where ‘It cannot be done’ is not part of the conversation.