Enabling messaging apps to optimize the demo account opening process
A FinTech firm at heart, OANDA has been offering currency solutions for both retail and corporate clients on a global scale. Wanting to upgrade their onboarding protocols to better reflect the ever-evolving ubiquity of messaging apps, OANDA has partnered with Conv.rs to enhance the account opening process and better engage with clients.
Under the partnership, prospective traders in the emerging markets can open a demo account directly from a wide range of messaging apps, making the process simple yet effective. This also enables OANDA to converse with prospects and clients through different communication channels such as Facebook Messenger, WhatsApp, LINE, Telegram, and SMS in over 53 languages!
Read the Press Release.
Utilizing an agnostic solution with a bespoke build
A leading provider and innovator of CFD trading, TMGM is a company built by traders for traders. With their processes already in place, TMGM collaborated with Conv.rs to make sure that the platform can be flexible and have it truly work for them. With both teams working closely together, adjustments were built to reflect the nuances that made the transition and current use of the system into something that is uniquely TMGM that would otherwise be impossible with other customer service software.
Convenient and effective conversation is reflected in the way the agents handle the customer experience in the different communication channels. They are also empowered by the custom bots and flows, efficiently facilitating conversations.